Return Policy Guidelines for Hassle-free Returns

Simple returns

We want you to feel confident shopping with us. If your order is not right, you can request a return within the return window shown on your order details or product page.

How to start

Contact our support team with your order number and reason for return. We will share the next steps, including any return instructions, shipping address, or approval details if needed.

Refund timing

Once we receive and review your item, we will process your refund to the original payment method. Please allow a few business days for the credit to appear, depending on your bank or card issuer.

Frequently asked questions

  • Is Prime Street a Global Store

    Yes , Prime Street is a Global store